Transparency matters to us. This Refund Policy explains when you are eligible for a refund, how much you can expect, and how the refund is processed.
Refund eligibility is determined by how far in advance you cancel — simple and easy to understand.
We offer up to 100% refund on eligible cancellations, processed to your original payment method.
Approved refunds are processed within 5–7 business days from confirmation.
Refund eligibility depends on the timing of your cancellation relative to your check-in date, and the type of booking you made.
The refund percentage is calculated based on the number of days between your cancellation date and your scheduled check-in date.
| Cancellation Period | Refund Amount | Processing Time |
|---|---|---|
| 15+ days before check-in | 100% Refund | 5–7 business days |
| 7–14 days before check-in | 50% Refund | 5–7 business days |
| 0–6 days before check-in | No Refund | — |
| No-show (without prior notice) | No Refund | — |
| Early check-out / partial stay | No Refund | — |
During peak seasons — including Dasara, Deepavali, Christmas, New Year, and long weekends — cancellations made within 15 days of check-in are not eligible for a refund. Please confirm your dates carefully before booking during these periods.
Refunds are always issued to the original payment method used at the time of booking. The table below shows what to expect based on how you paid.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| UPI / GPay | Refund to original UPI ID | 3–5 business days |
| Credit / Debit Card | Reversal to original card | 5–7 business days |
| Net Banking | Transfer to original bank account | 5–7 business days |
| Cash Payment | Bank transfer or UPI (details required) | 5–7 business days |
| Third-Party Platform | Refund as per platform policy | Depends on platform |
From the moment you request a cancellation, here is exactly what happens.
Contact us by phone or WhatsApp with your booking details and reason for cancellation.
Our team verifies your booking and confirms the applicable refund percentage.
We share the final refund amount with you and obtain your confirmation.
The refund is initiated to your original payment method from our end.
You receive the refund in your account within 5–7 business days.
Life can be unpredictable. In genuine emergencies, we will always try to find a fair and compassionate solution.
If you are unable to travel due to a medical emergency, bereavement in the family, or a natural disaster, please contact us directly. We will review your case with empathy and, where possible, offer alternatives such as a date change, credit note, or partial refund — even outside the standard policy. Please share relevant documentation when reaching out.