We understand plans can change. This policy explains our cancellation terms, refund timelines, and how to process a cancellation with Pooja Comforts.
Full refund when you cancel 15 or more days before your check-in date.
50% refund for cancellations made 7–14 days before check-in.
Approved refunds are processed within 5–7 business days.
The refund amount depends on how far in advance you cancel. The timeline below applies to all standard bookings.
Cancel 15 or more days before check-in and receive a full refund of your advance payment.
Cancel between 7 and 14 days before check-in and receive a 50% refund of your advance payment.
Cancellations within 6 days of check-in, or no-shows, are not eligible for a refund.
The table below summarises the refund percentage and expected processing time for each cancellation window.
| Cancellation Period | Refund | Processing Time |
|---|---|---|
| 15+ days before check-in | 100% Refund | 5–7 business days |
| 7–14 days before check-in | 50% Refund | 5–7 business days |
| 0–6 days before check-in | No Refund | — |
| No-show (without prior notice) | No Refund | — |
Cancellation terms may differ during peak travel seasons, festivals, and long weekends.
During peak seasons — including Dasara, Deepavali, Christmas, New Year, and long weekends — cancellations made within 15 days of check-in are not eligible for a refund. We recommend booking early and confirming dates carefully during these periods. Please contact us directly for the specific policy applicable to your dates.
Our refund process is simple and transparent. Here is what happens from the moment you request a cancellation.
Contact us by phone or WhatsApp with your booking details and reason for cancellation.
Our team verifies your booking and calculates the refund amount based on the applicable policy.
Once verified, we confirm the refund amount with you and initiate the refund request.
The refund is processed to your original payment method within 5–7 business days.
Need to shift your dates instead of cancelling? We are happy to help, subject to availability.
Life can be unpredictable. In genuine emergencies, we will always try to find a fair and compassionate solution.
If you are unable to travel due to a medical emergency, bereavement in the family, or a natural disaster, please contact us directly. We will review your case with empathy and, where possible, offer alternatives such as a date change, credit note, or partial refund — even outside the standard policy. Please share relevant documentation when reaching out.