Privacy Policy
Your privacy matters to us. This policy explains how Pooja Comforts collects, uses, and protects your personal information.
Your Data Protected
We implement strict security measures to keep your personal information safe and confidential.
Secure Handling
Your information is collected and processed only for legitimate business purposes.
Your Rights
You have full control over your personal data and can request access, correction, or deletion.
Introduction
OverviewPooja Comforts ("we," "our," or "us") operates the website for our luxury lodge and restaurant located in Chikkamagaluru, Karnataka. We are committed to protecting the privacy and security of our guests and website visitors.
This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or interact with our services. By using our website, you consent to the practices described in this policy.
Information We Collect
Data CollectionWe may collect the following types of personal information when you use our website or services:
| Category | Information Collected | Purpose |
|---|---|---|
| Personal Identity | Full name, gender, date of birth, government-issued ID details | Booking verification, guest registration, legal compliance |
| Contact Details | Email address, phone number, postal address | Booking confirmation, communication, customer support |
| Payment Information | Credit/debit card details, UPI ID, billing address | Processing payments, refunds, fraud prevention |
| Booking Details | Check-in/check-out dates, room preferences, special requests | Reservation management, personalized service |
| Technical Data | IP address, browser type, device information, cookies | Website functionality, analytics, security |
How We Use Your Information
UsageWe use the information we collect for the following purposes:
Legitimate Business Purposes
- Processing and confirming your room reservations
- Providing personalized hospitality services during your stay
- Sending booking confirmations, receipts, and important updates
- Responding to your enquiries, requests, and feedback
- Improving our website, services, and guest experience
- Sending promotional offers (only with your explicit consent)
- Complying with legal and regulatory requirements
- Preventing fraud and ensuring website security
Sharing Your Information
DisclosureWe do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:
Authorized Sharing
- With payment processors to complete your transactions securely
- With booking platforms (Booking.com, Airbnb, etc.) when you book through them
- With law enforcement or government authorities when required by law
- With service providers who assist in our operations (under confidentiality agreements)
Important Note
We will never share your personal information with third parties for their own marketing purposes without your explicit consent.
Cookies & Tracking
Website TechnologiesOur website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our site is used.
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand visitor behavior and improve our site
- Preference Cookies: Remember your settings and preferences
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
Data Security
Protection MeasuresWe take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it.
Our Security Measures
- SSL/TLS encryption for all data transmitted through our website
- Secure servers with restricted access and regular security audits
- Employee training on data protection and privacy practices
- Regular backups and disaster recovery procedures
Data Retention
Storage PeriodWe retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
Booking-related information is typically retained for a period of 3 years after your stay, unless a longer retention period is required for legal, tax, or accounting purposes.
Your Privacy Rights
Control Over Your DataYou have the following rights regarding your personal information:
Your Rights Include
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data to another service
- Right to Object: Object to processing of your data for certain purposes
To exercise any of these rights, please contact us using the details provided at the bottom of this page.
Third-Party Links
External WebsitesOur website may contain links to third-party websites, including booking platforms, payment gateways, and social media sites. We are not responsible for the privacy practices or content of these external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Children's Privacy
MinorsOur services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Updates to This Policy
Policy ChangesWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.